Welcome,

Name

Frequently Asked Questions

Need help?

reception@tzeachten.ca

Office No: 604-858-3888

Address: Suite 100 & 200 - 45855 Promontory Road
Chilliwack, B.C. V2R 0H3

Submit a Service Request

Land Laws & Permits FAQ

General Information

How do I reset my Staff Dashboard password?

Contact the Admin department staff who can reset your password – reception@tzeachten.ca

Who do I contact if I’m having technical issues?

You can contact the admin department if you are having technical issues.

Can I access the intranet from home or on my mobile device?

Yes

HR & Payroll

How do I request time off or check my leave balance?

Annual Leave, Sick Leave and Banked time are all listed at the bottom of your by-weekly Pay statement. If you find a discrepancy with your totals you can contact Carrie Ritchie – carrie@tzeachten.ca
‍
All leaves are approved by your direct supervisor.

Where can I find my pay stubs and tax documents?

Pay statements are emailed bi-weekly to your company issued email address. If you are not receiving them or would like to make alternate arrangements please contact Carrie Ritchie, carrie@tzeachten.ca

How do I update my direct deposit information?

Direct Deposit updates can be made via the Finance department, please send updated details to Carrie Ritchie, carrie@tzeachten.ca

Where can I find company policies and the employee handbook?

All policies and procedures will be available on the staff dashboard.

How do I report a workplace concern or file a complaint?

Your first point of contact will be your direct supervisor, they will be able to provide you the steps with regards to your specific concern or complaint.

IT & Security

How do I submit an IT support request?

The following chart outlines when it is appropriate for you to connect with Empyrion directly and when to connect with the Administration department directly for support.

Empyrion Help Desk / Technical Support
Email: support@empyrion.net
‍Phone: 604-824-3777

SELF-CALL:

Setting up printers
Setting up scanners
Password reset
Locked out of account
Programs / applications not working
Can not access crucial data
Slow running computer
Pop ups
Spam

ADMIN DEPT.

System outage
Sales
Internet issues
Drive access
On-site service calls
Subscriptions
Licences
Any issues with Voicemail (Not Empyrion)
New staff set up
Removing/Adding access

What do I do if I suspect a phishing email or security breach?

Report your concern to IT – support@empyrion.net

Communications & Collaboration

How do I access my company email and calendar?

You would have been provided with your email and password when you were hired. If you require training on how to utilize these tools speak to your supervisor.

Where can I find a staff directory?

The staff directory is in the contact directory of the staff dashboard.

How do I book a meeting room or company vehicle?

Meeting room bookings can be coordinated via the Administration department, email or call Gina Malloway.

How can I submit a news or announcement request for the intranet?

Send all submission requests to communications@tzeachten.ca

Where can I find internal newsletters and company updates?

Refer to the website.

Facilities & Office Services

How do I submit a maintenance or office supply request?

Maintenance requests can be submitted to the Public Works and Housing department.
‍
Office Supply requests can be submitted to the Administration Department: reception@tzeachten.ca

Where can I find the emergency evacuation plan?

TBD

How do I request a FOB?

Approval for a FOB is provided by your supervisor, once approved the Administration Department will program a FOB and let you know when it is ready for pick up.

Ch’íyáqtel people originate from the Ch-ihl-kway-uhk Tribe and is politically affiliated with the Sto:lo Nation.